• Covid Policy for Gag House Comedy Clubs

    COVID & OPERATION (this is subject to change to stay in line with Government guidelines)

    • You will be required to sanitise your hands upon arrival (sanitiser will be provided)
    • You may be required to wait outside for a short amount of time before the show so please dress appropriately for the weather.
    • You will enter one way and exit another in a one way system – the signage will be very clear when you arrive. Please come to the front door of the venue to find instructions.
    • Face coverings are mandatory for the duration of your visit, including during the show. This includes children aged 12 and over. You may remove to drink!
    • You must adhere to social distancing throughout your visit. Seats have been placed with social distancing in mind and must not be moved.
    • We shall not allow bubbles larger than 6 people. If there are more than 6 in a booking we shall arrange you in several bubbles. Each bubble needs its own lead booker and needs to be booked separately.
    • The lead booker and as such ticket holder for the bubble takes responsibility for their bubble and acts as nominated contact should it be needed.
    • There is a 2-3 meter gap between stage and first bubbles. Each bubble is 1m-2m distanced from the next bubble. Social distancing is being practised by the organisers and venue.
    • If you or any of your party come down with COVID-19 Symptoms, please do not attend. The original person who bought the ticket will need to email info@GagHouseComedy.com with the booking reference for a refund by 6pm of the day before the performance. You will be refunded the full amount less £1 transaction fee per person. Your refund will be processed within 7 working days after the performance. We require a deadline of 6pm the day before so we can try to resell your tickets.
    • Box office and front of house staff will all be wearing face coverings.
    • You must turn up with your E-Tickets on your phone and ideally confirmation email – no paper tickets please.
    • We do no issue refunds or credits if any persons in your bubble do not attend.
    • For queries please call 01483 361101 or email info@GagHouseComedy.com
    • Use of recording is strictly prohibited.
    • Smoking is not permitted anywhere on the premises.
    • Use of mobile phones during show is not permitted.
    • If you or any of your bubble come down with COVID-19 symptoms after attending the show you must get in touch with the event organiser straightaway so the rest of the audience can be informed.

    EXCHANGE & CANCELLATION 

    • Tickets, once purchased cannot be cancelled or exchanged unless the show is cancelled. Only in the sole event the show does not go ahead will a refund be permitted.
    • If the event organiser has to cancel the show this will be done by email so please do check before you leave to come to the event.
    • We do no issue refunds or credits if any persons in your bubble do not attend or if you require less persons. The lead booker is responsible for the persons in that bubble.